Terms & Conditions
All orders placed with Ewin Racing AU, agree and accept the Terms & Conditions stated below.
Warranty and Disclaimer
Ewin Racing AU offers a 5-year parts warranty that begins from the date of purchase.
Warranty covers issues identified as faulty or defective. Damage and issues caused by improper installation, usage or accidents are NOT covered by the 1-year warranty.
The decision of granting a warranty claim is made at the discretion of the Ewin Racing Sales Department.
Fill out your warranty claim here.
Product Dispatch & Shipping Delivery
Shipping & Delivery
Delivery times and dates provided by Ewin Racing AU are estimates only and not a term of contract. Please ensure that you have checked the delivery specifics online or contacted us.
Customers located in regional areas may experience slight delays in receiving product due to difficulties in logistics.
Ewin Racing AU is not liable for for any loss or damage in respect of any delay in delivery.
Occasionally, shipping to remote regions of Australia will require an additional shipping fee, which can be completed via Phone or Email. This is due to the large, bulky nature of the items that are being transported, along with the vast distances which lead to potentially significantly higher costs of delivering an item to remote regions.
If for whatever reason you do change your mind and would like to return your order after delivery, we’re happy to refund or exchange your purchase as long as it is unopened and in its original packaging. This option is available for 14 days after delivery 20% Restock/Cancellation fee applies plus the shipping fee of the product and the booking returned to us.
We will accept stocked items back even if you have opened the goods to inspect them. You are entitled to a refund as long as you return your goods within 7 working days from the day of delivery. The goods must in an ‘as new’ condition and returned in the original, undamaged packaging. The product must not have been used or installed. Whilst the goods are in your possession you must take reasonable care of them and not use them.
As per the ACCC Refunds & Returns Policy
We are not required to provide a refund or replacement if you change your mind. But you can choose a refund or exchange if an item has a major problem. This is when the item:
• has a problem that would have stopped someone from buying the item if they had known about it
• is unsafe
• is significantly different from the sample or description
• doesn’t do what we said it would, or what you asked for and can’t be easily fixed.
Alternatively, you can choose to keep the item and we will compensate you for any drop in value. If the problem is not major, we will repair the item within a reasonable time. If it is not repaired in a reasonable time you can choose a refund or replacement. Please keep your proof of purchase—e.g. your receipt.
Ewin Racing AU accepts payment in the following methods: